IT financial institution (information technology) is to focus on improving customer service with the equipment

IT financial institution (information technology) is to focus on improving customer service with the equipment. Seal-free office services, multi-functional information terminals American Apple "iPad (eye pads)," Product information utilizing investment trusts, ATM (automated teller machines) and so on ... sell health insurance. In a sluggish economic slowdown in corporate lending, in pursuit of operational efficiency and convenience, the strengthening of consumer sales.

The main e-book devices and services - see table - Domestic

Kitahama Branch Resona Bank, Chuo Ward, Osaka. Customer response to the booth, there is no document type familiar to the bank counter. Instead of being placed on the monitor screen and touch-screen finger vein authentication device. Banks were required to process the "no seal" system that enables, opening accounts and time deposits, mutual funds and purchase available.

After receiving the user identification vein authentication, tell people you want to buy office products, check the contents of the monitor screen of the desired product, the procedure is complete and if OK. Address, name, no imprint procedures. If you buy investment trusts, for example, the listings displayed on the monitor, simply choose freely in touch, receive detailed product introductions. About filling in the documents are signed confirmation was about a quarter of the past.

"Less complete documentation is popular among the elderly" Nakao K. Kitahama, director of customer service and proudly. The service began on a trial basis in stores nationwide, including four from the same store last November, has decided to expand to all stores by summer.

"You can request this document screen." If you use an ATM of SMBC's the message that appears in the proceedings until completion. Health insurance and trusts, see a list of bank products such as mortgages. "Request" is pressed, the document comes in the mail soon. Materials were mailed to customers or telephone contact is also put personnel to introduce the product.

To display a message to customers from late 20s 40s. Normally, only the layer with the fewest opportunities to visit offices, they aim to sell products utilizing the ATM.

ATM customer at the bank across the 6 million monthly. The bank "ATM is the largest banks' sales offices." Retail (consumer) became a fixture in the business, "he said. Unnecessary visits, you can purchase items aligned on the Internet, to enhance the pitch.

Product information amounts to a huge amount of investment trusts. Attempts have also appeared in the visual appeal it. Ikeda Senshu Bank, Ltd., to introduce products in the eye pad trusts. You can see the other items of your choice by touching the screen, you also create original video to attract customers, in pursuit of the vision in terms of clarity. The bank "should have a familiar product Moraere trusts" and look to. Two stores have been introduced in November, will be expanded gradually.

Background to focus on the consumer banking business, there are circumstances that are of core interest income continued to decline. September 22 interim, that reveals the state and financial institutions such as government bonds increase in bond sales.

To increase revenue, it is essential to increase fee income such as investment trusts. Has sought to further the uptake of individual customers and look forward to serving two ends of enhancing operational efficiency and customer responsiveness in the use of IT. The bank is "minutes to omit the time of application procedures, product presentation, more time for consultation. In the scheme have now is a win-win" (Resona Bank) and put some muscle.

IT services likely to continue to evolve in the future. Would lead to increase customer satisfaction and revenue growth, which attracts attention to its effects.


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NEW YORK 31] 31 U.S. stocks were trading last year, ended almost flat within the limited market. Such that the largest since 1991 growth rate of 500 The S & P in December, however, the Federal Reserve and the U.S. improved economic indicators (FRB) are supported such as purchasing government bonds through the second half of this year the stock has risen significantly.

12.8% annual growth rate's 500 S & P, 11% Dow Jones Industrial species, 16.9% next Nasdaq, the U.S. price level at Lehman Brothers in September 2008 <LEHMQ.PK> concluded a deal earlier this year back to the level of collapse.

31-day trading, but to symbolize the vitality of this year, was quiet throughout the transaction.

Chief global economist at Economic Outlook Group, said Bernard Bow mole said, "very thin trading, to read something from the market could not move at all," he said.